基于模糊综合评价法的企业员工福利保障的满意度研究——以昆山市东吴证券公司为例

Research on the Satisfaction Degree of Enterprise Employees’ Welfare Security Based on Fuzzy Comprehensive Evaluation—Taking Kunshan Dongwu Securities Company as an Example

摘要: 在企业人才市场竞争激烈的今天，如何制定一套科学完备的员工福利保障制度成为了众多企业的难题。它既要兼顾企业自身实力，也要结合员工的实际情况，是一个综合性很强、技术含量很高的管理工作。本文主要以昆山市东吴证券公司为例，为了研究其福利保障体系中的薄弱点，运用模糊综合评价法构建评价指标体系，将员工满意度可视化分析。结果发现作为国企，其五险一金待遇及相关休假制度方面做得比较到位，问题主要出现在食宿体验、奖金、薪酬激励性等这些方面，对于员工满意度影响最大。在IPA模型分析的基础上提出必须直击痛点问题，在及时改善内外部设施条件的同时，管理者还应树立人本理念，尊重员工的合理需求，避免单调刻板的福利保障体系，注重福利多元化，加强制度的激励性，增添企业活力，不断提升员工的幸福感。

Abstract: Today, with the fierce competition in the talent market of enterprises, how to formulate a scientific and complete employee welfare security system has become a difficult problem for many enterprises. It is a highly comprehensive and highly technical management work that takes into account both the strength of the enterprise itself and the actual situation of employees. This paper mainly takes Kunshan Soochow Securities Company as an example. In order to study the weak points in its welfare security system, the fuzzy comprehensive evaluation method is used to build an evaluation index system, and the employee satisfaction is visualized. The results show that as a state-owned enterprise, its five insurances and one fund treatment and related leave system are in place. The problems mainly occur in the accommodation experience, bonus, salary incentive and other aspects, which have the greatest impact on employee satisfaction. On the basis of IPA model analysis, it is proposed that we must directly address the pain point problem. While improving the internal and external facilities in a timely manner, managers should also establish a people-oriented concept, respect the reasonable needs of employees, avoid a monotonous and rigid welfare security system, focus on welfare diversification, strengthen the incentive of the system, increase the vitality of the enterprise, and constantly improve the happiness of employees.