新型工作方式对基层员工敬业度的影响——一个中介作用模型

The Effect of New Ways of Working on Grassroots Employee Engagement—A Mediating Role Model

摘要: 在迅速发展的数字化社会中，信息化的技术变革席卷各个行业，巨额增长的信息量为社会带来深刻变化，新冠疫情加速打开了组织发展新模式的进程，公共部门、社会组织等也在寻求通过搭建智能化办公协作平台，来克服传统数据管理的纷乱冗杂。在此背景下，应运而生的新型工作方式在对员工之间、员工与组织之间的沟通互动和信息分享方式上产生重要影响，并且干预着员工作为组织价值内生动力的主动性意愿。本文依据社会认知理论和个体异质性视角，认为这种工作方式的变化会对员工的敬业表现具有显著作用。研究通过实证分析方法，对T市的117名社区基层工作人员进行问卷调查，通过数据分析结果认为，新型工作方式对基层工作人员敬业度具有正向促进作用，员工的集体观念及公共服务动机在新型工作方式与基层员工敬业度的关系中存在中介效应。

Abstract: In the rapidly developing digital society, the technological changes of information technology are sweeping through various industries, the huge growth of information volume brings profound changes to the society, the new crown epidemic accelerates the process of opening a new model of organizational development, and the public sector and social organizations are seeking to overcome the chaos and redundancy of traditional data management by building intelligent office collaboration platforms. In this context, the emergence of new ways of working has an important impact on the way employees interact with each other and with the organization in terms of communication and information sharing, and interferes with employees’ willingness to take initiative as an endogenous driver of organizational value. Based on social cognitive theory and individual heterogeneity perspectives, this paper argues that this change in work style can have a significant effect on employees’ engagement performance. Using an empirical analysis method, the study conducted a questionnaire survey of 117 community grassroots workers in T. The results of the data analysis concluded that the new way of working has a positive contribution to grassroots workers’ engagement, and that employees’ collective perception and public service motivation have a mediating effect in the relationship between the new way of working and grassroots workers’ engagement.