面向老年用户的医院自助终端人因工程设计

Human Factors Engineering Design of Hospital Self-Service Terminals for Elderly Users

摘要: 随着信息技术与现代医学技术的不断融合，医院自助终端应运而生。为了在老龄化社会中满足用户需求并在用户和终端设备之间创建友好的交互，本文开发了一种解决方案，旨在确保广大老年患者第一次使用医院自助终端就可以轻松操作。我们特别关注老年人因学，通过利用SHELL模型和可用性测试，深入分析了自助终端使用过程中与老年用户相关的故障模式。在设计过程中，我们秉持“安全、高效、舒适”的基本原则，提出了专为老年用户设计的医院自助终端的人因设计方案。这一设计旨在确保老年患者在使用医院自助终端时获得更好的体验，促进其更便捷、可靠的医疗服务体验。

Abstract: With the continuous integration of information technology and modern medical technology, hospital self-service terminals have emerged. In order to satisfy user needs and create friendly interactions between users and terminal devices in an aging society, this paper develops a solution that aims to ensure that a wide range of elderly patients can easily operate a hospital self-service terminal the first time they use it. With a special focus on geriatric etiology, we ana-lyzed in depth the failure modes associated with elderly users during the use of the kiosk by utilizing SHELL models and usability testing. During the design process, we proposed a gerontological design for hospital self-service terminals specifically designed for elderly users, adhering to the basic principles of “safety, efficiency, and comfort”. This design aims to ensure that elderly patients have a better experience when using hospital self-service terminals, and to promote a more convenient and reliable healthcare experience for them.