基于Kano-QFD混合模型的老年陪伴机器人设计研究

Research on the Design of Elderly Companion Robot Based on Kano-QFD Hybrid Model

摘要: 目的：为了提升老年陪伴机器人的用户满意度，研究着重于获取老年用户对陪伴机器人的实际需求及其相对权重。通过深入分析，确定老年陪伴机器人的设计要求。方法：通过实地考察与情境访谈法获取用户的原始需求。根据KANO模型对用户需求进行层次划分并按照其重要度进行排序；通过构建QFD模型，将用户的需求转化为具体的设计要求，随后对用户需求的重要性进行评估和排序。依据其各自的权重，将设计要求细分为一级、二级和三级设计要求。结果：通过强化一、二级设计要求，弱化三级要求对老年陪伴机器人进行设计输出。结论：通过Kano模型与QFD模型的结合，以老年陪伴机器人为具体案例进行设计研究，证实了上述方法的可行性。研究从用户需求的视角出发，为老年陪伴机器人的设计与优化提供了有力的依据和参考。

Abstract: Purpose: In order to improve the user satisfaction of elderly companion robots, the research focuses on obtaining the actual needs and relative weights of elderly users for companion robots. Through in-depth analysis, the design requirements for elderly companion robots are determined. Method: Obtain the original needs of users through on-site visits and situational interviews. According to the KANO model, user needs are hierarchically divided and sorted according to their importance; by constructing the QFD model, the user needs are transformed into specific design requirements, and then the importance of the user needs is evaluated and sorted. Design requirements are subdivided into primary, secondary and tertiary design requirements based on their respective weights. Results: The design output of the elderly companion robot was carried out by strengthening the first and second level design requirements and weakening the third level requirements. Conclusion: Through the combination of Kano model and QFD model, the design research was carried out using the elderly companion robot as a specific case, which confirmed the feasibility of the above method. From the perspective of user needs, the research provides a strong basis and reference for the design and optimization of elderly companion robots.