SERVQUAL模型在少数民族预科教育教学质量评价中的应用研究

The Application Research of SERVQUAL Model in the Evaluation of Teaching Quality in Minority Preparatory Education

摘要: 随着少数民族预科教育对教学质量的要求逐步提高，本研究将SERVQUAL模型应用于预科教育的实践中进行研究，进而研究分析出少数民族预科教育教学质量中存在的问题和预科学生对预科教育教学质量期望和感知之间的缺口，诊断预科教育教学中存在的问题，为促进预科教育教学服务质量的提升提供更多参考依据。通过本文实证研究后表明SERVQUAL模型不仅可以运用在预科教育教学质量评价之中，而且具有广泛的应用前景。

Abstract: With the minority preparatory education gradually improving the requirement of teaching quality, this study is applied to the preparatory education practice of SERVQUAL model, and analyze the problems existing in the minority preparatory education teaching quality and the preparatory education teaching quality expectations and perception gap between the diagnosis of the preparatory education teaching problems, to promote the preparatory education teaching service quality to provide more reference. The empirical research in this paper shows that the SERVQUAL model can not only be used in the teaching quality evaluation of preparatory education, but also has a wide application prospect.