归因视角下酒店企业社会责任与员工反生产工作行为关系研究
A Study on the Relationship between Hotel CSR and Employees’ Counterproductive Work Behavior under Attributional Perspective
摘要: 为探讨员工在对所属酒店参与CSR实践背后的动机做出不同归因推断后的行为反应，研究以259名酒店正式员工为样本，借助SPSS和Amos软件，采用定量研究方法对收集的数据进行了实证检验。研究结果发现：1) 企业社会责任归因对员工反生产工作行为具有显著影响，其中，象征性归因为促进作用，实质性归因为抑制作用；2) 组织认同中介企业社会责任归因对反生产工作行为的影响；3) 企业社会责任内外协调感知在企业社会责任归因对反生产工作行为的影响中起调节作用。研究补充和深化了企业社会责任归因与员工反生产工作行为的交叉研究，并为酒店企业管理者更好地理解员工反生产工作行为发生的条件，进而为优化人力资源管理提供了一定参考。
Abstract: To explore the behavioural responses of employees after making different attributional inferences about the motives behind the participation in CSR practices in the hotels they belong to, the study empirically examined the collected data with a sample of 259 regular hotel employees using quantitative research methods with the help of SPSS and Amos software. The results of the study found that: 1) CSR attributions have a significant impact on employees’ counterproductive work behavior, among which, symbolic attributions have a facilitating effect and substantive attributions have an inhibitory effect; 2) Organization identity mediates the effect of CSR attributions on counterproductive work behavior; 3) Perceived in-out CSR alignment plays a moderating role in the effect of CSR attributions on counterproductive work behavior. The study complements and deepens the cross-sectional research on CSR attributions and counterproductive work behavior, and provides a reference for hotel business managers to better understand the conditions under which employees’ counterproductive work behavior occurs, thereby improving the management mode.
文章引用：向军. 归因视角下酒店企业社会责任与员工反生产工作行为关系研究[J]. 电子商务评论, 2024, 13(3): 5332-5341. https://doi.org/10.12677/ecl.2024.133655

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