人工智能应用对员工心理的双刃剑影响

The Double-Edged Impact of Artificial Intelligence Use on Employee Psychology

摘要: 随着数字化时代的快速发展，人工智能在工作场所的应用日益重要。它不仅超越了传统制造业的自动化，还渗透到各行业，甚至协助经理决策。然而，人工智能的广泛应用给员工带来了双重挑战：一方面需要提升技能适应变化；另一方面可能面临被淘汰的风险。员工对人工智能技术的心理感受是影响其行为的关键因素。本研究通过问卷调查分析了数字化企业员工对人工智能技术的感知，发现：首先，员工认为人工智能技术可以节省注意力并增强目标清晰度，带来正面影响；其次，他们感到自主权降低，对自主性有负面影响。研究结果对企业理解员工心理反应具有重要意义，帮助企业更好地辅助员工适应新技术，提高竞争优势，并为相关文献提供了补充。

Abstract: With the rapid growth of the digital age, the use of artificial intelligence in the workplace is becoming increasingly important. It not only goes beyond traditional automation in manufacturing, but also penetrates into various industries and even assists managers in decision-making. However, the widespread use of AI poses a double challenge to employees: on the one hand, they need to upgrade their skills to adapt to the changes; on the other hand, they may face the risk of being eliminated. Employees’ psychological perception of AI technology is a key factor influencing their behavior. This study analyzed employees’ perceptions of AI technology in digital enterprises through a questionnaire survey and found that: first, employees perceived AI technology as positively impacting them by saving their attention and enhancing goal clarity; second, they felt a reduction in autonomy, which had a negative impact on autonomy. The results of the study are important for organizations to understand the psychological responses of employees, help them better assist employees in adapting to new technologies and improving their competitive advantage, and add to the relevant literature.