E. W. Anderson, C. Fornell and R. T. Rust. Customer satisfaction; productivity, and profitability: Differences between goods and services. Marketing Science, 1997, 16(2): 129-145.

住宅小区物业管理服务顾客满意度实证研究——以京津地区住宅小区为例
Research on Customer Satisfaction of Residential Property Management—Taking Residential in Beijing-Tianjin Region for Example

盛筠, 赵益姝, 年超   

现代管理Vol.1 No.3, 全文下载: PDF HTML DOI:10.12677/mm.2011.13035, September 19 2011

海底捞服务营销策略研究
Research on Marketing Strategies for Haidilao Hot Pot Services

肖 魏   

电子商务评论Vol.13 No.3, 全文下载: PDF XML DOI:10.12677/ecl.2024.133806, August 13 2024

基于改进C-W算法的Y公司冷链物流配送路径优化研究
Study on the Optimization of Cold Chain Logistics Distribution Path of Y Company Based on Improved C-W Algorithm

高清贵, 魏子顺, 张雨嫣, 庄 拯   

管理科学与工程Vol.12 No.4, 全文下载: PDF HTML XML DOI:10.12677/MSE.2023.124072, July 27 2023

生鲜电商平台新客户与回头客满意度提升研究
Study on Improving Satisfaction of New and Returning Customers for Fresh E-Commerce Platforms

权杨瑞, 肖群鹰   

现代管理Vol.14 No.10, 全文下载: PDF XML DOI:10.12677/mm.2024.1410295, October 15 2024

ESG评级差异与企业盈利能力
ESG Rating Differences and Corporate Profitability

刘世龙   

电子商务评论Vol.13 No.4, 全文下载: PDF XML DOI:10.12677/ecl.2024.1341675, November 25 2024

九阳直播营销的客户关系管理研究
Research on Customer Relationship Management of Jiuyang Live Marketing

翟 珊   

电子商务评论Vol.14 No.1, 全文下载: PDF XML DOI:10.12677/ecl.2025.141303, January 20 2025