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超市收银服务系统最优设计与控制
Optimal Design and Control of Cash Register Service System of Supermarkets

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人机混同客服中心服务资源投入决策研究
Research on Service Resource Input Decision-Making in Human-Machine Mixed Customer Service Centers

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服务科学和管理Vol.14 No.1, 全文下载: PDF XML DOI:10.12677/ssem.2025.141015, January 20 2025

考虑兼职的客服排班实时调整研究
Study on Real-Time Adjustment of Customer Service Scheduling Considering Part-Time Staff

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服务科学和管理Vol.9 No.1, 全文下载: PDF HTML XML DOI:10.12677/SSEM.2020.91003, December 27 2019

顾客参与对网络服务补救效果的影响：基于感知公平的视角
The Influence of Customer Participation on the Result of Network Service Recovery: From the Perspective of Perceived Justice

陈欣欣, 张 婷    国家社会科学基金支持

服务科学和管理Vol.9 No.1, 全文下载: PDF HTML XML DOI:10.12677/SSEM.2020.91001, December 12 2019

向家坝水电站气象服务平台的设计与实现
Design and Implementation of Meteorological Service Platform for Xiangjiaba Hydropower Station

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气候变化研究快报Vol.12 No.4, 全文下载: PDF HTML XML DOI:10.12677/CCRL.2023.124074, July 21 2023

基于SenticNet的电商客服对话细粒度情感波动分析
Fine-Grained Emotion Fluctuation Analysis of E-Commerce Customer Service Dialogues Based on SenticNet

朱陈云婧, 马 彪   

服务科学和管理Vol.14 No.1, 全文下载: PDF XML DOI:10.12677/ssem.2025.141004, January 8 2025