Jun, M. and Cai, S.H. (2010) Examining the Relationships Between Internal Service Quality and Its Dimensions, and Internal Customer Satisfaction. Total Quality Management, 21, 205-223.

酒店服务机器人拟人化对顾客服务满意度的影响分析
Impact of Anthropomorphism of Hotel Service Robots on Customer Service Satisfaction

吴 琪   

现代管理Vol.14 No.12, 全文下载: PDF XML DOI:10.12677/mm.2024.1412392, December 31 2024

服务补救理论综述及战略意义探讨
Theoretical Introduction of Service Recovery and the Discussion of Its Strategical Significance

王增民, 胡 伟, 齐佳音    国家自然科学基金支持

服务科学和管理Vol.2 No.4, 全文下载: PDF HTML XML DOI:10.12677/SSEM.2013.24017, September 26 2013

高管海外背景、企业内部控制质量与股利分配
Senior Executives Overseas Background, Corporate Internal Control Quality and Dividend Distribution

张文杰   

服务科学和管理Vol.11 No.2, 全文下载: PDF HTML XML DOI:10.12677/SSEM.2022.112006, March 2 2022

工程质量检测公司客户服务满意度调查研究——以瑞祥安公司为例
Research on Customer Service Satisfaction Survey of Engineering Quality Inspection Company—Taking Ruixiang’an Company as an Example

高温馨   

现代管理Vol.14 No.8, 全文下载: PDF XML DOI:10.12677/mm.2024.148226, August 26 2024

住宅小区物业管理服务顾客满意度实证研究——以京津地区住宅小区为例
Research on Customer Satisfaction of Residential Property Management—Taking Residential in Beijing-Tianjin Region for Example

盛筠, 赵益姝, 年超   

现代管理Vol.1 No.3, 全文下载: PDF HTML DOI:10.12677/mm.2011.13035, September 19 2011

现代医院内部控制制度的构建与实施研究
Research on the Construction and Implementation of Internal Control Systems in Modern Hospitals

莫铁柱   

服务科学和管理Vol.13 No.5, 全文下载: PDF XML DOI:10.12677/ssem.2024.135069, September 24 2024